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Pleae keep enough water in the base for better working; add water 2 or 3 days in summer. Problems and Settlement: 1: Problem: The water follow is too violent which makes the water spattering Settlement: Switch "-" bottom on the pump or change another adaptor which with lower output (5V 1A was suggested) 2: Problem: The water follow is too week or even no water rise up Settlement: Switch "+" bottom on the pump to make more water follow comes or change another adaptor which with higher output (5V 1A was suggested) 3, Problem: Missing Parts: Settlement: Check the box carefully as we factory doubled check all the accessories before shipping. For some parts are packed separately. For plastic tubes for some other small parts please check around the products as some parts are assembled which is little different from user manual. 4, Problem: The products get bent or out of posture. Settlement: Please adjust the iron or plastic parts gently to regain the style as picture shows. ( For better protecting, some parts are folded before packing, please unfold it and there is no harm for the wire as its soft). Do not try to change for glass parts. 5, Problem: The water follow getting smaller after using for a time Settlement: Please clean the pump and tubes in time, the waterlogging may jammed it.. ( in order to proper working and no dirty water, please clean the products in time) 6 Problem: Noise from the pump Settlement: Check the water volume in the basin, too less water will make pump work improperly to make noise. 7, Other problems please contact with customer service team, everything will be solved via communicating and negative comment will ruin good product and good guy. 1pc Glass Desktop Fountain for Office Decoration Desktop Fountain for Living Room as a Gift for Friend Water Fountain with LED Lights Color Changing for Room small Tabletop Water Fountain Tabletop Waterfall Promotion Gift Decoration Christmas Gift.