We hope you love what you have ordered! But just in case you are not 100% satisfied, we have made the return process super easy.
How long do I have to make a return?
You have 45 days to make a return. You must send back and upload the return tracking number within 45 days from the purchase date.
What is the return method, and do I have to pay a return shipping charge？
Return via our DHL return label
The first return label for each order is free and each additional return label for the same order will incur a fee of SEK 68 , which will be deducted from your refund.
Return multiple items from different orders in the same package
If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
How do I make a return?
1. Sign into your SHEIN account.
2. Click the "Start Returns" button at the bottom of this page.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Select return method.
5. If you choose Post Office, print the return label and securely tape it to the outside of your return package, then drop off your package at your nearest DHL.
You can click the Return video for more information on the return steps.
Note:
1. Please do not return items at your own expense to the address on the shipping label or return label, that is not our return address and will affect your return process.
2. If you want to use the original shipping packaging to return items, please remove/cover the shipping label on the outside of the packaging to avoid your return being sent to you by mistake.
3. To ensure a smooth and timely refund process, please make sure that the item you are returning matches the details listed on your return request. Any discrepancies may cause delays or prevent us from being able to process your refund.
How do I find the return label I generated?
Find the returned order in “My Orders” → Click “Order Details” → Click “Return & Refund Record” in the top right corner → Click “View” to download.
Can I still return items if they are worn, damaged, or have the tags removed?
1. Return Requirements for Returnable Items:
●Wedding Dresses, Suits, and other Apparel: Items must be in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.
●Human Hair Wigs: Items must be in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. Specifically, items will be inspected for evidence of washing, bleaching, cutting, or other alteration or damage.
●Shoes, Bags & Luggage: Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (shoe-buckles, shoe laces, and dust bags, etc ). Shoes must have been tried only on a soft, clean surface.
●Furniture: Items must be new, unused, and undamaged, and in the original packaging (including all accessories, manuals, and parts included).
●Cell Phones, laptops, projectors, tablets, and other electronics: Items must be returned in their original and non-activated condition. Please erase all personal information from the product and place it in the original packaging along with any manuals, accessories, and any “free” gifts supplied with the product. If the product has missing parts or is in unsellable condition when returned, we cannot provide you with a refund. If you want to claim a manufacturer’s warranty, we will help you contact the manufacturer.
●Other categories: The items must be returned in brand new condition with the original packaging.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty ,underwear,event & party supplies , DIY supplies ,pet supplies and accessories (except scarves, bags, and mermaid blankets).
3. Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
4. Items marked as non-returnable and free gifts cannot be returned. (This depends on the status of the item at the time of payment).
Note:
1. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-SHEIN products.
2. If you receive a damaged/defective item, please contact SHEIN Customer Service within 24 hours of receipt.
3. When an return item arrives at our warehouse, we will inspect and/or test it. If, we find that it does not meet the return requirements, such as but not limited to washed, damaged, unsealed, activated, removal of the original tags attached, damage to the hygiene sticker, or any other situation we deem the product not suitable for resale, SHEIN will not be able to offer you a refund. In such case, we will return the product to you at your cost. In this instance, we will deduct the return shipping fee of SEK 68 from the refunds of other items in the same order that have passed the quality inspection and are deemed refundable. If there are no such items or the refund amount is insufficient to cover the shipping fee, SHEIN may at its discretion offer to bear the (remaining) cost of return shipping as a gesture of goodwill.
4. In exceptional cases, we may at our sole discretion, out of a gesture of good will, offer a partial or full refund on the returned item even if it does not meet our refund requirements instead of sending it back to you.
Statutory rights: Right of withdrawal or cooling-off period
You always have the right to withdraw from your order within 14 days, without giving any reason, from the day of the delivery of the last product(s) in your order. The easiest way to exercise your right of withdrawal is to complete this form .
However, you can also withdraw by contacting our Customer Service and indicating your decision to withdraw from your order before the withdrawal period has expired.
Effects of withdrawal:
You shall send back the Products no later than 14 days from the day you communicated us your decision of withdraw.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Refund and cost of returning:
If you chose a more expensive delivery method than the standard delivery method offered, the extra cost of such delivery costs will not be refunded. The handling fee, as defined in section 3.3 if the GCS, will not be refunded.
You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 68 SEK.
How long does it take to process the refund?
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request.
NOTE:
1.The original shipping fee and Handling fee are non-refundable.
2.If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed.
3.We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.