Right of withdrawal & Return Policy
We hope you like what you’ve ordered! However, should you wish to return an item you’ve ordered, there are two ways to do so:
- The right of withdrawal: this is a statutory right which allows you, within the first fourteen (14) days of receiving the product, to return an item without having to give any reason. This period applies to all products, subject to the exceptions listed below, and to all sellers. - SHEIN’s Return Policy: this is a commercial policy we have voluntarily put in place to offer you additional terms beyond the fourteen (14) days, because your satisfaction is our priority. This policy allows Customers, subject to certain conditions and in accordance with the terms set out below, to return items that are no longer eligible for the statutory right of withdrawal, to obtain a refund. This policy therefore supplements the statutory right of withdrawal. We have simplified the returns process as much as possible. Please note that Infinite Styles Services Co. Ltd ("SHEIN") will process any returns on behalf of the relevant seller (please see our information on the allocation of obligations). Your return is also subject to the Fair Use Policy. (See our SHEIN Fair Use Returns Policy.) 1. Right of withdrawal
Between the 1st and the 14th day following receipt, you may exercise your right of withdrawal in accordance with the conditions set out in section 9 of the Terms and Conditions. They are reproduced below for ease of reference.
(1) General: The Customer, who is a consumer purchasing from a professional trader, has the right to withdraw from all or part of his or her order, without giving any reason, within (14) days after receipt of the order (date of delivery or collection of the order, depending on the Products and the option chosen by the Customer). In the case of different delivery times for the same order, the above period shall run from the day on which the Customer or a third party indicated by him/her, other than the carrier, acquires the physical possession of the last parcel of the order. Exceptions to the right of withdrawal are set out in subsection (2) below.
(2) Exceptions: Certain Products are not subject to the right of withdrawal. This is the case for Products (i) which have been personalized for the Customer or (ii) that have been unsealed (cases where protective seals have been removed) by the Customer after delivery and that cannot be resold for reasons of hygiene or health protection, which is the case for the following products for instance:
- lingerie and swimwear,
- cosmetic products,
-intimate products (for example razors, brushes (toothbrushes, body brushes, etc.)),
- piercings and earrings without clips.
(3) Exercise of the right: In order for the withdrawal period to be respected, it is sufficient for the Customer to send the communication relating to the exercise of this right (as explained below) before the expiry of the period of fourteen (14) days after receipt of the ordered Products. The Customer can inform us of his/her decision to exercise this right by different means:
- Via the Customer account, by clicking on "My orders", then "Return the item".
- By informing us of his/her decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post toYunexpress Nordic AB C/O Shein; Address: Skogholmsgatan 3, 21376 Malmö, an e-mail sent to secsteam@shein.com, by phone or via our Customer Service). The Customer may use the model withdrawal form provided at the end of this section, but this is not mandatory. Upon receipt of a withdrawal notification by any of the means described above, we will acknowledge receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
(4) Return of Products: If the Customer uses this right of withdrawal the Products must be returned within fourteen (14) days of the communication of the exercise of the right of withdrawal, properly packaged and accompanied by all accessories and user manuals. Please note that:
- The Customer must use the return label available in the Customer account (by going to section "My Orders", and clicking on “Return item” and selecting the Products concerned by the return).
- The return label must be printed and stuck on the return package.
- The return package must be returned to the nearest point of return according to the logistics company corresponding to the return label. The Customer shall send the return package to the address indicated on the return label.
- In the event that the Customer chooses to exercise the right of withdrawal by means of a postal notification to the address indicated above (Yunexpress Nordic AB C/O Shein, Skogholmsgatan 3, 21376 Malmö), the Customer must return the Product to that same address at the Customer’s own cost.
- The Customer shall bear the cost of returning the Products.
- Please note that the package must not be returned to the sender’s address which does not correspond to the return address. Otherwise, the package will be lost.
(5) The returned Products must not have been worn or used in any way or handled in any way other than to establish the nature, characteristics, and proper functioning of the Products. For example, Products may be tried on, as would be permitted in a physical store, but not worn for extended periods or used, and the tag must not be removed. The Customer is in this regard informed that he/she will be liable for any diminished value of the Products returned damaged, soiled or incomplete, or more generally in an unsellable condition. In such a case, the refund may be reduced by an amount corresponding to the loss of value of that Product.
(6) Effects of withdrawal: The Customer shall be refunded of all payments made, including the standard delivery charges paid. If the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller, only the standard shipping cost will be refunded, unless otherwise indicated. It should be noted that in the event of withdrawal of only part of the order, the refund of the delivery costs and additional costs will be equal to the amount of the costs that would not have been charged to the Customer if the said products had not been purchased.
(7) We will make the refund on behalf of the Seller, without undue delay, using the same means of payment used by the Customer for the payment of the order, and at the latest fourteen (14) days from the day on which we are informed of the Customer’s decision to withdraw from the contract. The Customer is informed that the refund will be withheld until the Products have been received or until the Customer has supplied evidence of having sent back the Products, whichever is the earliest.
(8) Please note that the Customer may also choose to receive a refund in Wallet Credits. These credits may give rise to a refund of the balance via the original payment method used when placing a new order. A digital wallet credit granted by the Operator throughout other means, as described in the GCU, which is not linked to a returned item, cannot however give rise to a cash refund.
(9) In accordance with the GCU, Wallet credits can only be redeemed on the website where the credit was granted (e.g. if the Customer ordered and then returned a product on the www.shein.se website and chose to receive a credit, this credit can only be redeemed on the www.shein.se website).
Model withdrawal form
To Infinite Styles Services Co, Ltd, (and, if sent by the post, at Yunexpress Nordic AB C/O Shein, Skogholmsgatan 3, 21376 Malmö) on behalf of [INSERT NAME OF SELLER]
I/We hereby give notice that I/We withdraw from my/our Contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Consumer's address:
Signature of consumer(s) (only if this form is notified on paper):
Date:
2. SHEIN Return Policy
The Return Policy is a commercial policy allowing Customers, under certain conditions and in accordance with the terms and conditions set out below, to return items that are no longer eligible for the right of withdrawal, in order to obtain a refund.
1. How Long Do I Have to Make a Return?
We gladly accept, under certain conditions, returns within thirty (30) days of receipt for most items in new condition, which no longer benefit from the right of withdrawal.
2. What Items Can I Return?
![]() Non-Returnable Items:This product is returnable within 14 days withdrawal right return period but not in the extended commercial return period |
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• Bodysuits, lingerie, jewelry, beauty, underwear, Event & Party Supplies, DIY Supplies, Pet Supplies and accessories (except scarves, bags, and mermaid blankets). • Cosmetics if the seal has been broken. • Items marked as non-returnable. • Free gifts (This depends on the status of the item at the time of payment). • Customized items. In addition, order cancellation for customized items is not supported. |
Return requirements for returnable items：
![]() Wedding Dresses, Suits and other Apparel |
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| Items must be in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact. |
![]() Human Hair Wigs |
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| Items must be in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. Specifically, items will be inspected for evidence of washing, bleaching, cutting, or other alteration or damage. |
![]() Shoes, Bags and Luggage |
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| Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (shoe-buckles, shoe laces, and dust bags, etc). Shoes must have been tried only on a soft, clean surface. |
![]() Furniture |
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| Items must be new, unused, and undamaged (including all accessories, manuals, and parts included). |
![]() Cell Phones, laptops, projectors, tablets and other electronics |
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Items must be returned in their original sealed and non-activated condition. Please erase all personal information from the product and include any manuals, accessories, and any "free" gifts supplied with the product. If the product has missing parts or is in unsellable condition when returned, we cannot provide you with a refund. If you want to claim a manufacturer's warranty, we will help you contact the manufacturer. |
![]() Other categories |
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| The items must be returned in brand new condition. |
3. How Can I Return Items?
1. Sign into your SHEIN User Account.
2. Go to "My Orders" and find the order that contains the item(s) you would like to return.
3. Click the "(Combined) Return" button, select the item(s) you would like to return, indicate the reason, and click "Next Step." Please note that some items are non-returnable as specified above.
4. Select the "Return Method". Please note that due to restrictions imposed by logistics carriers, certain return methods may not be available for specific items.
5. Select the "Refund Method" and click "Submit"
6. In certain cases, we reserve the right, at our sole discretion, to issue a refund for an item without the need of you returning the item.
NOTE:
● If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
● If you need to return an oversized or overweight item, or if you are returning items from a remote area, you may be required to arrange the return shipment yourself. In such cases, you will need to cover the shipping cost upfront and save the proof of mailing. Once you have returned the items and they have successfully passed our quality inspection, you can contact us for reimbursement of the shipping costs.
You can click the Return Video for more information on the return steps.
4. What Are the Return Methods and Return Fees?
| Return Method | Return Documentation | Printer Required | Return Fees |
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Postnord Store drop-off | QR Code | No | Returns are free for your first return of one or more eligible items from any order within the voluntary return period, but are subject to our Fair Use Policy (see our SHEIN Fair Use Returns Policy).
For the second and any subsequent returns from the same order, a shipping fee of 68 SEK will be deducted from your refund. |
FedEx Pick-up service | Return Label | Yes |
| Self-Return | Depends on your logistics provider | You need to pay the return fee directly to your logistics provider, and we Do Not reimburse the costs. |
NOTE:
● Do Not return the package directly to sender's address on your original package or the address on our return label, as these are not the actual return addresses and may affect your refund.
● If you want to use the original shipping packaging to return items, please remove / cover the shipping label on the outside of the packaging to avoid your return being sent to you by mistake.
5. How Do I Modify a Return Request?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Record" → Click "Details" → Click "Modify Return Items", select the item(s) you would like to add/delete, indicate the reason, then submit request.
6. How Do I Locate a Return Label/QR Code?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Record" → Click "Details" → Click "Save the Label" to view and download the Return Label.
7. How Do I Cancel Return Request?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Record" → Click "Details" → Click "Cancel The Application".
8. When will I get my refund and under what conditions?
| Return Shipment | Return Receipt | Warehouse QC | SHEIN Refund | Financial Institution Process Time |
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| 5-7 days | 5-7 days | 1 day | It usually takes 2-10 business days, depending on your financial institution. |
When a returned item arrives at our warehouse, we will inspect and/or test it. If the returned item is used or damaged, has missing parts or accessories, or is damaged due to improper use (and not due to SHEIN or the seller), the refund will be reduced to reflect the loss in value. If the returned item is entirely in a non-resalable condition, no refund will be issued. We will dispose of the item unless you instruct us otherwise and agree to pay the cost of its return.
● The refund will be issued to your SHEIN Wallet or the original payment account, as per your request.
● To ensure a smooth and timely refund process, please make sure that the item you are returning matches the details listed on your return request. Any discrepancies may cause delays or prevent us from being able to process your refund.
● Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-SHEIN products.
● If you receive a faulty or damaged item, please contact Customer Service within 90 days from the order date. We will investigate the issue and provide a suitable solution, including a refund if applicable.
You can click here to learn more about the Refund Policy.
