Refund

What is the refund method?
1. The refund will be sent to your SHEIN wallet or original form of payment based on the refund method you chose.
2. If you did not select a refund method, we will proceed according to your choice in the refund record.
Note: Orders paid by SHEIN Gift Card will return to the Gift Card by default.
How do refunds work with Klarna Pay Later?
About returns:
• Klarna will send your invoice to you by email as soon as your order ships. Please be sure to pay attention to the billing deadline stated on your invoice.
• If you have just made a return, please remember to register it in the Klarna portal to pause your payment.
• Please note that SHEIN Customer Service cannot extend your billing deadline. If you want to extend your payment period, we'd recommend you get in touch with Klarna Customer Service .
• If the payment deadline on the invoice has passed, Klarna will automatically send you a reminder. In this case, please get in touch with Klarna Customer Service directly.
About refunds:
•  If you have returned some or all of the items in your order to us, please allow us a few days to process your return. As soon as we have received your return, you will receive a confirmation from us by email.
•  If you have not yet paid your invoice, Klarna will send you an updated invoice after processing your refund. You only have to pay for the items you keep.
• If you have paid your invoice in full and returned your order to us, you will receive a refund from Klarna to the original account used.
• If you have further questions about your Klarna invoice, please contact Klarna Customer Service directly here.
When will I receive my refund?
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.
SHEIN Gift Card: 24 hours
SHEIN Wallet: 24 hours
PayPal: 1-5 business days
Credit/Debit Card: 1-15 business days
How can I get a refund if my credit/debit card is no longer valid or has expired?
For security reasons, the refund will only be processed to the original card from which the payment has been deducted.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.
How to check/find and use my wallet?
Please log in to your SHEIN account→My Assets to check whether your refund has been applied to your 'Wallet'. Please make sure to log in to the correct account then click ' My Wallet .'
Wallet balances can be used on your next purchase or withdrawn and returned to your original form of payment.
What is ARN?
ARN stands for Acquirer Reference Number. Some debit/credit cards will generate the ARN when the refund is successful. The ARN will be displayed on the 'Refund Details' page and we will also send an email to inform you of the ARN.
If you have not received your refund within the standard time frame, please use the refund Acquirer Reference Number to contact your bank for more status updates and information.
Why is the received amount less than the refund amount?
1. The bank charges a commission fee.
2. The exchange rate has changed compared to that of the payment.
3. Refunds are used to deduct installment fees.
4. The refund is for the actual price paid, not the sale price.
If you receive less than the original amount, you may contact your bank to check the above scenarios.
Note: The original shipping fee and handling fee are non-refundable.